Frequently Asked Questions
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You MUST arrive 15 minutes before your booking time. This will give us time to go through the rules, tips, introduction and signing of waivers (Arriving late means a reduction in your game time!).
Is there a minimum number of players required?
Yes a minimum of 2 and maximum of 12
Are tickets refundable?
No. Tickets are non-refundable when purchased online. You can however, change the date and time of your booking if it is more than 48 hours in advance.
Will I actually be locked inside of a room?
NO, the doors are closed but you may exit at anytime just you will not be able to return to that game time.
Will I be in a room with people I don’t know?
Yes you may be joined by other excited players! If you want the experience all to yourselves give us a call!
Do you have corporate/private party packages?
Yes! All of corporate package includes private access to all rooms, complimentary beverages and game hosts. Our corporate hours are 10 AM-4 PM Monday-Friday, give us a call at (330) 596-1157 to set up a reservation! (Note: Private party time slots do not show up in our "Reservations" tab.)
Is there anything I should bring?
You may be required to read text as a part of some of our clues, so if you require reading glasses we suggest bringing those. It can be chilly from time to time in our rooms so a sweater might be advisable if you're susceptible to the cold.
How does the ticketing work?
Tickets are purchased online. or by phone . Online bookings are made securely through PayPal and require Credit or Debit Card information at the time of purchase. Each game has a maximum number of tickets that can be purchased for each session. Tickets purchased within 2 hours of a room's start time will need to be reserved over the phone, as they will be blocked off on the website. Alternatively, you can give us a call at (330) 596-1157 and we may set up your reservation over the phone.
Can we play the same room more than once?
Yes, however, for all guests, we ask that the puzzles remain a mystery to all new teams so please do not spoil the fun and share the answers with anyone. If you succeed, try your skills in another room!
Are there live actors in the room?
Yes one game host Your game comedian will ad lib and keep you laughing .
What happens if I am late ?
For every minute you’re late we will subtract from your game time (up to 20 minutes). After the 20 minute mark the game will no longer be enjoyable and you will lose your deposit.
You are considered late if you don’t arrive 15 minutes BEFORE your game time (E.g: If the game time that you booked is at 5:00pm, you MUST arrive by 4:45pm)